Leadership: great skills, rotten attitude
Published: 2011-04-04 There are 8 comments ... please add yours below
This Potshot was prompted by:
“People are hired for their skills and fired on their attitude” by Jennifer Elliott
URL: http://www.hcamag.com/news/82110/details.aspx
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Many of us start our careers using a professional skill – as an engineer, accountant, analyst, lawyer or designer. We land our first job based on the quality of our academic results. Early assignments let us show off these skills and hone them – possibly leading to promotion. It’s natural, therefore, to conclude that professional qualifications are our key attribute. Natural, but wrong. We may fail to notice that people don’t like being around us – or may avoid working with or for us. Have you ever faced that realisation? I have: it’s a shock. But, the question is how well you shift – realising technical proficiency is only half a tool kit. Below are two lists that allow you to check this out … and what to do about it.
Jennifer Elliott’s article is focused on dealing with subordinates who lack the right approach. However, what she says applies equally to you or me as leaders. “A bad attitude is like a virus, it spreads.” And people with bad attitude are “often really slippery and have heaps of evidence of how they are over-performing in comparison to others.” So, focusing on leaders rather than followers, here are two checklists: the first about technical, the second about relational proficiency. See how many of the seven items in each you excel at; and, more importantly, your overall balance between the two.
Technical leadership: For example … 1. Defining destination, goals and outcomes; 2. Understanding the marketplace; 3. Identifying drivers of competitive advantage; 4. Creating accountability; 5. Taking tough decisions; 6. Finding and fixing key commercial problems; 7. Lifting benchmarks.
Relational leadership: For example … 1. Understanding and engaging people; 2. Showing self-awareness; 3. Investing in staff development; 4. Building teamwork; 5. Showing fairness, honesty and compassion; 6. Championing diversity and tolerance; 7. Creating fun, celebration and ritual.
Well, how did you go? A couple of decades ago, I’d have rated much better on the technical aspects. Since then, I feel I’ve lifted my relational score. However, it’s hard to break old habits and default responses, particularly when the going gets tough. But, change we must – or fail to advance in our career!
Others may have the opposite challenge – being very well-equipped interpersonally. For them, the big opportunity may be in lifting their technical credibility, which is also essential for creating followership – particularly amongst professionals and other “brain workers”.
The key is this … E = T x R. Your Effectiveness is the multiple of both your Technical and Relational capabilities. Neither alone is sufficient. Whereas, the two together make magic.
So, start with your weaker list and choose the two leadership actions offering you the most opportunity for improvement. For each, identify a couple of new actions you’re going to trial. Put these down as a plan. Sorry, that’s the technocrat speaking – but none of us fully escape our past! Feel free to share your thoughts below.
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Dr. Timothy Pascoe AM
PhD (Cambridge), MBA (Harvard), BE & BEc (Adelaide)
Creator, V|E|C|T|O|R Leadership®